The Service Pilot

AI voice for service businesses helps answer calls, collect job details, route urgent issues, book appointments, and update customer records.

Features / AI Voice & Receptionist

Add-onAI Voice & Receptionist

Answer More Calls Without Extending Office Hours

Configure AI voice agents to answer common questions, capture caller intent, support appointment requests, and keep activity visible to the team.

24/7 response

Give every caller a clear next step

AI Voice can answer when the office is busy or closed, use business knowledge to respond consistently, and move suitable requests toward booking or human follow-up.

1

Inbound coverage

Reduce missed opportunities during busy periods and after hours.

2

Natural conversations

Handle routine questions and appointment intent in a conversational flow.

3

Clear handoffs

Keep the team involved when a request needs human judgment.

The Service Pilot AI Voice test call experience
Visibility

See call activity without exposing caller details

The Voice AI dashboard brings call activity, triggered actions, sentiment, and completion trends into one workspace. Sensitive account values are blurred in this public example.

Dashboard and logs

Review inbound and outbound activity from the same area.

Agent management

Create agents, organize them, and keep configuration accessible.

Privacy-safe Voice AI call activity dashboard
Product gallery

Configure, deploy, and review AI voice agents

AI Voice test experience
Preview the AI Voice test screen
AI Voice activity dashboard
Review activity and outcomes
AI Voice agent template library
Start from an agent template
Guardrails

Automation where it helps, human control where it matters

Use approved knowledge

Ground common answers in the information supplied for the business.

Route exceptions

Escalate requests that require estimates, judgment, or a sensitive decision.

Review activity

Use logs and summaries to understand how calls are being handled.

Connected workflow

Move the call into the rest of the service-business system

AI Voice works best when intake, booking, customer records, and office follow-up stay connected.

AI Receptionist

See the configured intake, qualification, guardrail, and handoff workflow around AI calling.

Explore AI Receptionist

AI Booking

See how eligible requests can move toward an available appointment within approved rules.

Explore AI Booking

Looking for an industry-specific workflow? Browse CRM software by service industry.

FAQ

AI Voice questions

Can AI Voice answer after hours?

Yes. It is designed to provide coverage when the team is unavailable or handling other work.

Can it help book appointments?

It can collect intent and support booking workflows when availability and business rules allow.

Can the team review call activity?

Yes. The dashboard and logs provide visibility into call activity and triggered actions.

Add-on

Let fewer service calls go unanswered

See how AI Voice can support your office team and booking workflow.