The Service Pilot

Home service CRM guide for contractors that need lead tracking, missed-call recovery, quote follow-up, scheduling, review requests, and AI automation.

Features / Lead Capture Forms

Lead Capture Forms

Turn Website Interest Into Organized, Actionable Leads

Create branded forms, collect the right service details, route submissions into the CRM, and trigger immediate follow-up without copying information between tools.

Flexible form builder

Ask the questions your office needs before calling back

Build forms for general inquiries, service requests, estimate preparation, hiring, reactivation, and other repeatable intake workflows.

1

Custom fields

Collect contact, property, service, timing, budget, and qualification details.

2

Conditional experience

Show relevant questions based on earlier selections and customer intent.

3

Branded presentation

Match the form to the website and make completion easy on desktop or mobile.

Service RequestLive preview
First name
Last name
Which service do you need?
Preferred timing
Property type
Tell us about the project
From submission to response

Make every form submission start the right workflow

Capture the lead once, then use the information across your CRM, communication, pipeline, scheduling, and reporting.

1

Lead captured

A website visitor submits the service information your team requested.

2

CRM updated

Create or update the contact with source, tags, and custom-field values.

3

Team notified

Assign the lead, create a task, or route it to the correct service workflow.

4

Follow-up begins

Send a confirmation and start the appropriate nurturing or booking sequence.

Form management

Keep forms, analytics, and submissions organized

Manage multiple intake experiences and review form performance from one workspace instead of maintaining disconnected embed tools.

Reusable forms

Create dedicated forms for different services, campaigns, locations, and use cases.

Submission visibility

Track form activity and connect lead sources to the rest of the customer journey.

Forms+ Create form
FormPurposeUpdatedStatus
Website Lead FormGeneral inquiryTodayActive
Estimate RequestService intakeYesterdayActive
Hiring ApplicationRecruitingLast weekActive
FAQ

Lead Capture Forms questions

Can forms be embedded on an existing website?

Yes. Forms can support website and landing-page lead capture while keeping the submission connected to The Service Pilot.

Can different services use different questions?

Yes. Create separate forms or use conditional fields to collect the right information for each inquiry type.

Can a submission trigger an automatic response?

Yes. A form submission can update the CRM and begin confirmation, notification, assignment, or nurture workflows.

Capture better leads and respond faster

See how website forms can flow directly into your sales and service process.